Status: Non-exempt
Objectives
- Ensure all customers are serviced in a timely & efficient manner.
- Maintain professionalism
- Maintain a clean and safe environment
- Ensure Customers are handled with respect.
- Establish working relationships with Customers for the purpose of maintaining and growing repeat business.
Essential Duties
- Keep counter displays current.
- Stay educated regarding Vendors and new products.
- Stay educated regarding new sales techniques.
- Assist and resolve customer complaints.
- Keep Purchasing Dept. aware of buying habits and requests from customers.
- Attend sales and product meetings.
- Work with Sales Manager to increase GP margins.
- Pull orders for Customers, including cutting wire, lifting pipe, carrying boxes, etc.
- Diplomatically work with Customers who don't qualify to purchase on a Wholesale level.
- Assists taking order desk calls when needed and available.
- Handles assigned accounts as requested.
- Assure continued customer business by representing him/her self in a professional manner while expediting sales.
- Handle sales and support functions for 'over the counter business.
- Maintain warehousing and stocking requirements where needed.
- Provide product information.
- Execute sales in an ethical and professional manner.
Measurements
- Counter area & lobby will always be clean with no clutter or trash.
- Warehouse area immediately behind counter shall be kept fully stocked, clean and tidy at all times.
- GP% of cash sales, will call sales etc. will remain high, and will not drop.
- How many orders per day, amount of lines, per writer, will show stability.
Expectations
- Counter sales dept. will be known throughout our industry as knowledgeable & professional.
- Counter area will always be orderly.
- Counter staff will be enthusiastic and work together as a team.
- Will assist on order desk with assigned accounts as needed.
- Greet customers courteously.
- Handle requests promptly.
- Take phone orders.
- 'Sell', not just 'order take'.
- Stay educated regarding Vendors and new products.
- Stay educated regarding new sales techniques.
- Assist and resolve customer complaints.
- Keep Purchasing Dept. aware of buying habits and requests from customers.
- Understand and implement company policy on pricing and profit.
- Know majority of products, their function and use.
- Attend sales and product meetings.
- Keep counter area clean.
- Keep merchandising area stocked and clean.
- Customers will be encouraged to repeat business with Davis by exemplary service and the positive attitude of staff.
- Establish and keep relationships with Customers.
Skills Needed:
- Verbal skills to be diplomatic & tactful in dealing with Customers.
- Product knowledge including lighting & switchgear concepts.
- Vendor knowledge in order to work with Rep's & Mfg's promoting products.
Abilities
- Ability to pull orders for Customers, including lifting & moving material up to 50lbs.
- Climb ladders to retrieve merchandise and put away materials as needed.
- Utilize computer skills per software package.
- Satisfaction Factors
- Enjoys a team concept, and will work to achieve harmony within the department.
Physical Requirements
Carrying (1-10 lbs. 25% of time, 10-25 lbs. 50%, 25-50 lbs. 25%, 50+ lbs. less than 1%), lifting (1-10 lbs. 25% of time, 10-25 lbs. 50%, 25-50 lbs. 25%, 50 + lbs. less than 1%), pushing/pulling (1-10 lbs. 25% of
time, 10-25 lbs. 25%, 25-50 lbs. 50%, 50+ less than 5% of time), sitting (55%), using computer and typing (50%), writing (35%), using telephone (30% of time), walking (35%), standing (10%)
Cognitive Requirements
This position requires basic level of math, reading and problem solving abilities.
Equipment Used
Computer (mainframe, Internet, MS Office software), telephone, fax, calculator, copy machine, 10-key.
Site Evaluation
Works counter sales environment, although may also spend time in warehouse locating products for customers. The sales area and warehouse has steps and narrow hallways and aisles.
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